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Service Planner

Our team relies on the service planner to initiate repairs and help customers through the service proves while maintaining rapport and customer satisfaction.

Position Description:

The Service Planner initiates services and repairs, verifies warranty and policy coverage, creates repair estimates and creates and plans repair orders while maintaining customer rapport. The Service Planner will coordinate, troubleshoot, authorize, manage and process on road repairs / breakdowns. The Service Planner plans the technicians work schedule to be most effective and minimizes customer dwell and repair and total downtime and indirect labor. The Service Planner tracks technician payroll, accountability and quality metrics.



Requirements


Greets customers in a timely, friendly manner and writes up customer’s vehicle problem accurately and clearly on Service Write Up sheet, verifying customer information, and obtaining customer’s signature.
  • Greets customers in a timely, friendly manner and writes up customer’s vehicle problem accurately and clearly on Service Write Up sheet, verifying customer information, and obtaining customer’s signature.
  • Communicates updates to customers and technicians.
  • Develops estimates by costing materials, supplies and labor.
  • Prepare repair orders and estimates.
  • Monitor and communicate the repair process for assigned area.
  • Coordinate repairs for on road repairs / breakdowns.
  • Documents and tracks work pending, pending estimates and out of service equipment.
  • Administer, monitor, and report the accuracy and fair estimates/quotes for segment repairs.
  • Maintains filing and records.
  • Updates customer profiles using equipment, hours, or other information from the customer work orders.
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
  • Verifies repairs are/are not warrantable prior to quoting customer or proceeding with repairs.
  • Completes invoicing, collecting POs or receiving payments from customers prior to unit being released to customer.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Handles telephone inquiries regarding inbound work, appointments and work in process.
  • Resolves customer complaints and elevate as necessary.
  • Communicates updates daily and Estimate Time of Repair (ETRs) to customer.
  • Maintains an enthusiastic attitude to build positive relationships and morale.
  • o Close out completed work orders, and check for accuracy.
  • Assist with training new hires on Meiborg Enterprises policies and procedures.
  • Resolve customer complaints on billing and warranty issues.
  • Provide continuous review of and improvements to Service Systems, WIP, Time reporting, Expenses, and Sublet etc.
  • Consistently improve procedures to streamline billing and warranty for assigned areas.
  • Brief supervisors and submit reports on measures.
  • Always work safely. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
  • Perform other duties/task as assigned by management.

Physical Requirements

  • Service Planners are expected to work long hours with frequent standing and moving.
  • They may be exposed to extreme heat or cold and usually work weekends and holidays.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions. 




Hiring Policy:
Meiborg Brothers Trucking provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are a proud equal opportunity employer!